See Features

Setting up your e-mail account

You can use almost any mail software to send and receive emails. We have a range of articles showing, step by step, how to set up mailboxes on your computer, using the most popular software.

  • +

    Outlook 2003

    Standard Mailboxes
    Configure a standard mailbox in Outlook 2003 You can access Standard mailboxes using Microsoft Outlook 2003.

    Step 1: Open Outlook 2003, click Tools in the top menu, then click E-mail Accounts.
    Step 2: Select Add a new e-mail account, then click the Next button.
    Step 3: Select POP3 from the list of available server types, then Next.
    Step 4: Enter your name in the Your Name text-box and your email address in the E-mail Address text-box
    Step 5: Enter your full email address in the User Name text-box and your mailbox password in the Password text-box.
    Step 6: In the Incoming mail server (POP3) text-box,enter mail.yourdomain.com .
    Step 7: In the Outgoing mail server (SMTP) text-box, enter your provider's instructions for setting up their SMTP server
    Step 8: Click the More Settings button.
    Step 9: Click the Outgoing Server tab.
    Step 10: Enter mail.yourdomainname.com in the incoming mail server text box , then click the OK button
    Step 11: Click the Test Account Settings button and correct any errors that it identifies.
    Note: Outlook's Test Account Settings procedure occasionally fails even if the account settings are correct. If it repeatedly fails and you are certain that the account settings are correct, skip to step 12, then test your setup by sending an email to yourself.
    Step 12: When the test gives you the message Congratulations! All tests completed successfully, click the Next button, then click the Finish button.
  • +

    Outlook 2007

    Standard Mailboxes
    Setting up a standard mailbox with Outlook 2007 You can access standard mailboxes using Microsoft Outlook 2007.

    Step 1: Open Outlook 2007, click Tools in the top menu, then click Account Settings..
    Step 2: Select the E-mail tab and click New
    Step 3:Select POP3 from the list of available server types, then click Next.
    Step 4: Select Manually configure server settings of additional server types and click Next.
    Step 5: Select Internet E-mail and click next.
    Step 6:Enter your name in the Your Name text-box and your email address in the E-mail Address text-box .

    Step 7: Enter and confirm your mailbox password in the Password text-box, then select Remember password.
    Step 8: In the Outgoing mail server (SMTP) text-box, enter your provider's instructions for setting up their SMTP server
    Step 9: In the Incoming mail server (POP3) text-box,enter mail.yourdomain.com
    Step 10: EnterClick on More Settings
    Step 11: Click the Outgoing Server tab and tick My outgoing server (SMTP) requires authentication and Use same settings as my incoming mail server.
    Note: Some ISPs will block port 25 for sending emails. If this is the case with your ISP you should click the Advanced tab and change your outgoing SMTP port from 25 to 225.
    Step 12: Click OK
    Step 13: Click the Test Account Settings button and correct any errors that it identifies.
    Note: Outlook's Test Account Settings procedure occasionally fails even if the account settings are correct. If it repeatedly fails and you are certain that the account settings are correct, skip to step 12, then test your setup by sending an email to yourself.
    Step 14: When the test gives you the message Congratulations! All tests completed successfully, click the Next button, then click the Finish button.
  • +

    Outlook Express

    Standard Mailboxes
    Standard mailbox setup in Outlook Express Setting up your Standard mailbox should take just a few minutes. This guide assume you are running Windows XP but will also be useful if you are running an older version of Windows.

    Step 1: Click the Windows Start button in the bottom left-hand corner of your screen, then click All Programs. Find Outlook Express in the list of software and click it.
    Step 2:Outlook Express will open. Click the Tools menu, then click Accounts.
    Step 3: The Internet Accounts window will open. Click Add in the top right corner. Click Mail in the menu that appears. This will open the Internet Connection Wizard.
    Note: If it is the first time you have run Outlook Express on this computer, the Internet Connection Setup wizard may start automatically.
    Step 4: On the first screen of the Internet Connection Wizard, you'll be asked to enter a display name. This is what most email users will see in the inboxes instead of your email address. Enter your name, then click Next.
    Step 5: Enter your full email address. This made up of the mailbox name you chose, an @ symbol and your domain name.
    Example: jeff@yourdomain.co.uk When you have entered your email address, click Next.
    Step 6: On the E-mail Server Names screen, select POP3 from the drop-down list.
    Enter mail.yourdomain.co.uk (replacing yourdomain.co.uk with your domain name) in the Incoming mail (POP3, IMAP or HTTP) server text box.
    Contact your ISP for your SMTP details and enter them in the Outgoing mail (SMTP) server text box. When you have entered your mail server names, click Next.
    Step 7: On the Internet Mail Logon screen, enter your full email address in the Account name text box. If you enter just the mailbox name or your control panel username, this will not work. When you created the mailbox, you chose a password. Enter this in the Password text box.
    When you have entered your mailbox name and password, click Next.
    Important: The Log on using Secure Password Authentication (SPA) should not be selected.
    Step 8: Click Finish and the mailbox will be added to Outlook Express.
    Step 9: You will be left at the Internet Accounts window.
    Step 10: Click the Mail tab, then double click the email account you have just set up.
    Step 11: If your ISP's SMTP server requires username and password authentication, click the Servers tab and ensure the My server requires authentication check box is selected, then click OK.
    Step 12: Finally, click the Tools menu, then click Options. Set how often you want Outlook Express to check your mailbox for new mail in the Check for new messages text box. Click OK and your new email account is now ready to use.
  • +

    Mac Mail

    Standard Mailboxes
    Standard mailbox setup with Entourage on Mac OS X

    Step 1: Open Entourage..
    Step 2:Click Accounts in the Tools menu.
    Step 3:Click the New button in the top-left of the Accounts window.
    Step 4: The Account Setup Assistant window will open. Click the Configure account manually button, in the bottom-left of the window
    Step 5: The Edit Account window will open. Use the Account name text-box to enter a name for your mailbox. This can be anything and is only seen by you when you use Entourage.
    Step 6: Ensure the Include this account in my "Send & Receive All" schedule check-box is selected. .
    Step 7: Enter your name in the Name text-box.
    Step 8: Enter the mailbox's email address in the E-mail address text-box.
    Step 9: Again, enter the mailbox's email address in the Account ID text-box.
    Step 10: Enter your incoming mail server in the POP server text-box. This is mail.yourdomain.co.uk (replace yourdomain.co.uk with your domain name).
    Step 11: Enter the password you chose when you created the mailbox in the Password text-box.
    Step 12: If you'd prefer to save the password, rather than having to type it in each time you access your email, click the Save password in my Mac OS keychain check-box.
    Step 13: In the Sending mail section, enter ISP's instructions for setting up an outgoing mail server, in the SMTP server text-box.
    Step 14: Click here for advanced sending options button.
    Step 15: Click the SMTP server requires authentication check-box and ensure the Use same settings as receiving mail server radio button is selected.
    Quick Tip: Some ISPs block port 25 for sending email. If you have problems sending email through your advanced mailbox you should check the box marked Override default SMTP port and change the outgoing port from 25 to either 225 or 587..
  • +

    Outlook 2003

    Advanced Mailboxes
    Configure a standard mailbox in Outlook 2003 You can access Standard mailboxes using Microsoft Outlook 2003.

    Step 1: Open Outlook 2003, click Tools in the top menu, then click E-mail Accounts.
    Step 2: Select Add a new e-mail account, then click the Next button.
    Step 3: Select POP3 from the list of available server types, then Next.
    Step 4: Enter your name in the Your Name text-box and your email address in the E-mail Address text-box
    Step 5: Enter your full email address in the User Name text-box and your mailbox password in the Password text-box.
    Step 6: In the Incoming mail server (POP3) text-box,enter mail.yourdomain.com .
    Step 7: In the Outgoing mail server (SMTP) text-box, enter smtp.yourdomain.com
    Step 8: Click the More Settings button.
    Step 9: Click the Outgoing Server tab.
    Step 10: Select My outgoing server (SMTP) requires authentication,ensure Use same settings as my incoming mail server is selected, then click the OK button
    Step 11: Click the Test Account Settings button and correct any errors that it identifies.
    Note: Outlook's Test Account Settings procedure occasionally fails even if the account settings are correct. If it repeatedly fails and you are certain that the account settings are correct, skip to step 12, then test your setup by sending an email to yourself.
    Step 12: When the test gives you the message Congratulations! All tests completed successfully, click the Next button, then click the Finish button.
  • +

    Outlook 2007

    Advanced Mailboxes
    Setting up a standard mailbox with Outlook 2007 You can access standard mailboxes using Microsoft Outlook 2007.

    Step 1: Open Outlook 2007, click Tools in the top menu, then click Account Settings..
    Step 2: Select the E-mail tab and click New
    Step 3:Select POP3 from the list of available server types, then click Next.
    Step 4: Select Manually configure server settings of additional server types and click Next.
    Step 5: Select Internet E-mail and click next.
    Step 6:Enter your name in the Your Name text-box and your email address in the E-mail Address text-box .

    Step 7: Enter and confirm your mailbox password in the Password text-box, then select Remember password.
    Step 8: In the Incoming mail server (POP3) text-box, enter your POP3 mailserver - e.g. mail.yourdomain.co.uk
    Step 9: In the Outgoing mail server (SMTP) text-box, enter smtp.yourdomain.com
    Step 10: EnterClick on More Settings
    Step 11: Click the Outgoing Server tab and tick My outgoing server (SMTP) requires authentication and Use same settings as my incoming mail server.
    Note: Some ISPs will block port 25 for sending emails. If this is the case with your ISP you should click the Advanced tab and change your outgoing SMTP port from 25 to 225. Step 12: Click OK
    Step 13: Click the Test Account Settings button and correct any errors that it identifies.
    Note: Outlook's Test Account Settings procedure occasionally fails even if the account settings are correct. If it repeatedly fails and you are certain that the account settings are correct, skip to step 12, then test your setup by sending an email to yourself.
    Step 14: When the test gives you the message Congratulations! All tests completed successfully, click the Next button, then click the Finish button.
  • +

    Outlook Express

    Standard Mailboxes
    Standard mailbox setup in Outlook Express Setting up your Standard mailbox should take just a few minutes. This guide assume you are running Windows XP but will also be useful if you are running an older version of Windows.

    Step 1: Click the Windows Start button in the bottom left-hand corner of your screen, then click All Programs. Find Outlook Express in the list of software and click it.
    Step 2:Outlook Express will open. Click the Tools menu, then click Accounts.
    Step 3: The Internet Accounts window will open. Click Add in the top right corner. Click Mail in the menu that appears. This will open the Internet Connection Wizard.
    Note: If it is the first time you have run Outlook Express on this computer, the Internet Connection Setup wizard may start automatically.
    Step 4: On the first screen of the Internet Connection Wizard, you'll be asked to enter a display name. This is what most email users will see in the inboxes instead of your email address. Enter your name, then click Next.
    Step 5: Enter your full email address. This made up of the mailbox name you chose, an @ symbol and your domain name.
    Example: jeff@yourdomain.co.uk When you have entered your email address, click Next.
    Step 6: On the E-mail Server Names screen, select POP3 from the drop-down list.
    Enter mail.yourdomain.co.uk (replacing yourdomain.co.uk with your domain name) in the Incoming mail (POP3, IMAP or HTTP) server text box.
    Contact your ISP for your SMTP details and enter them in the Outgoing mail (SMTP) server text box. When you have entered your mail server names, click Next.
    Step 7: On the Internet Mail Logon screen, enter your full email address in the Account name text box. If you enter just the mailbox name or your control panel username, this will not work. When you created the mailbox, you chose a password. Enter this in the Password text box.
    When you have entered your mailbox name and password, click Next.
    Important: The Log on using Secure Password Authentication (SPA) should not be selected.
    Step 8: Click Finish and the mailbox will be added to Outlook Express.
    Step 9: You will be left at the Internet Accounts window.
    Step 10: Click the Mail tab, then double click the email account you have just set up.
    Step 11: Click the Servers tab and ensure the My server requires authentication check box is selected, then click OK.
    Step 12: Finally, click the Tools menu, then click Options. Set how often you want Outlook Express to check your mailbox for new mail in the Check for new messages text box. Click OK and your new email account is now ready to use.

fit your Screen

Boxed Wide